The Heart of Case Management: Stories from the Frontlines of Support

What happens when one phone call opens the door to life-changing support? For more than 18 years, Jacqueline Beard has been a steady and compassionate force at the Patient Advocate Foundation, helping patients navigate some of the most overwhelming and uncertain moments of their lives. While her expertise lies in expediting disability claims, her work—and her impact—goes far beyond paperwork.

In this episode, you’ll hear how Jackie approaches each case with empathy, patience, and an eye for the bigger picture. A patient may call about a single issue, but through careful, compassionate listening, she often uncovers deeper needs—financial stress, gaps in care, or overlooked resources. With creativity and commitment, Jackie and her fellow case managers connect patients to solutions that improve not only their care, but their quality of life.

Tune in to discover how advocacy becomes transformation, and how one conversation can truly change everything for a patient in need.