The Heart of Case Management: Stories from the Frontlines of Support

Episode 2 July 21, 2021 00:24:41
The Heart of Case Management: Stories from the Frontlines of Support
Advocates in Action
The Heart of Case Management: Stories from the Frontlines of Support

Jul 21 2021 | 00:24:41

/

Hosted By

Ashley D. Freeman

Show Notes

What happens when one phone call opens the door to life-changing support? For more than 18 years, Jacqueline Beard has been a steady and compassionate force at the Patient Advocate Foundation, helping patients navigate some of the most overwhelming and uncertain moments of their lives. While her expertise lies in expediting disability claims, her work—and her impact—goes far beyond paperwork.

In this episode, you’ll hear how Jackie approaches each case with empathy, patience, and an eye for the bigger picture. A patient may call about a single issue, but through careful, compassionate listening, she often uncovers deeper needs—financial stress, gaps in care, or overlooked resources. With creativity and commitment, Jackie and her fellow case managers connect patients to solutions that improve not only their care, but their quality of life.

Tune in to discover how advocacy becomes transformation, and how one conversation can truly change everything for a patient in need.

Other Episodes

Episode 2

August 26, 2020 00:20:19
Episode Cover

The 8-Hour Journey to Receive the Care She Deserves

Beth Madison wasn’t surprised when she heard the diagnosis of rheumatoid arthritis. Her family had a strong history of this potentially crippling condition. She...

Listen

Episode 3

March 05, 2025 00:18:28
Episode Cover

Addressing Complex Care with Camden Coalition

Redefining Care: Kathleen Noonan on Transforming Health Systems In the U.S., our healthcare system often treats problems in isolation—healthcare, housing, education, and more are...

Listen

Episode 5

October 07, 2020 00:26:05
Episode Cover

Supporting Families Navigating the Healthcare Hurdles in Rural Alaska

Finding the right treatment and support for a child with a rare disease is a challenge anywhere — but in rural Alaska, those challenges...

Listen