The Heart of Case Management: Stories from the Frontlines of Support

Episode 2 July 21, 2021 00:24:41
The Heart of Case Management: Stories from the Frontlines of Support
Advocates in Action
The Heart of Case Management: Stories from the Frontlines of Support

Jul 21 2021 | 00:24:41

/

Hosted By

Ashley D. Freeman

Show Notes

What happens when one phone call opens the door to life-changing support? For more than 18 years, Jacqueline Beard has been a steady and compassionate force at the Patient Advocate Foundation, helping patients navigate some of the most overwhelming and uncertain moments of their lives. While her expertise lies in expediting disability claims, her work—and her impact—goes far beyond paperwork.

In this episode, you’ll hear how Jackie approaches each case with empathy, patience, and an eye for the bigger picture. A patient may call about a single issue, but through careful, compassionate listening, she often uncovers deeper needs—financial stress, gaps in care, or overlooked resources. With creativity and commitment, Jackie and her fellow case managers connect patients to solutions that improve not only their care, but their quality of life.

Tune in to discover how advocacy becomes transformation, and how one conversation can truly change everything for a patient in need.

Other Episodes

Episode 6

May 05, 2021 00:20:12
Episode Cover

Consistently Providing Care with Compassion

What does it take to provide care that’s not only high-quality, but deeply compassionate? In this episode, we hear from Emily Brown, whose passion...

Listen

Episode 4

March 19, 2025 00:30:38
Episode Cover

An Undeniable Sense of Responsibility

What turns someone into a passionate healthcare advocate? For many, it’s personal experience—facing their own health struggles, losing a loved one, or confronting glaring...

Listen

Episode 4

October 20, 2022 00:21:15
Episode Cover

Partnering by Invitation Only

Building Trust: Navigating Research and Healthcare in Marginalized Communities When it comes to conducting research, how do you foster a genuine, healthy relationship with...

Listen